FAQ

What is XS News?

XS News is a Usenet Access Provider, which gives you unlimited access to the Usenet. The service provided by XS News offers unlimited speed (which is technically limited the performance of your internet connection), up to 30 simultaneous connections, access to 200,000+ newsgroups and 99,5% completeness of the total Usenet.

How do I start with XS News?

Simple as usual!

Sign up for your package at XS News, install the newsreader of your choice and log in with your access data, which you receive with your welcome email.

Done!

How do I reach XS News?

We are available by phone at (+31) (0)20 820 30 21 from Monday to Friday between 10:00 and 20:00. You can also contact us via:

Email: support@xsnews.com

LiveChat

Support page: here

What are the server data of XS News?

Hostname: reader.xsnews.nl

Username: Given in your Welcome Email

Password: Given in your Welcome Email

Ports with SSL: 563 or 443

Ports without SSL: 119 or 80

What is MYXSNEWS?

MYXSNEWS is your personal member area where you can manage your account data and packages.

Between which package-periods can I choose?

You can choose between:

  • 1 month
  • 1 year
  • 2 years

We also offer different volumes of data with our BLOCK packages, which do not have a fixed time period. You can find more information on our products page.

How can I pay?

We offer a number of payment options:

  • SEPA Direct Debit
  • iDEAL
  • Visa
  • MasterCard
  • Mister Cash
  • SOFORT Banking
  • Bank Transfer
  • Bitcoin
  • paysafecard
  • KBC
  • Belfius

What is the difference between a subscription and a prepaid package?

If you sign up for a subscription, it will be automatically renewed at the end of the chosen term. This way you don´t have to manually renew your subscription and it will not expire, unless you cancel it. If you prefer to renew your package manually, please choose one of our prepaid payment options.

YES, of course!

XS News is a Usenet Access Provider, which offers the access to the Usenet as a service, very well comparable to a conventional internet provider for the World Wide Web.

How can I change my product?

You can change your product on MYXSNEWS, choosing RENEW. Choose here the membership type for the new period, which starts from the moment, the old expires. The old product will not be replaced.

What is the Usenet?

The Usenet is a worldwide network of newsgroups, which are hierarchically organized and sorted by topic. The main mission of the Usenet is to provide a platform, for a free and decentralized exchange of data and information. These can be distributed very quickly and uncensored, by using the Usenet.

How do I enter the Usenet?

The Usenet cannot be entered via a normal web browser, but is entered via a so-called newsreader. Newsreaders are software programs for accessing the Usenet, just like a browser to access the World Wide Web.

How do I search in the Usenet?

You can search the Usenet just as usual from the internet, with a so-called indexer. Indexers are used similarly like the known search engines in the conventional Internet.

You can find a list of indexers below:

Our Usenet experts at XS News recommend “binsearch”.

Do I need a specific newsreader to use XS News?

Of course, you are free to use XS News with any newsreader of your choice.

You can find a list of newsreaders below:

Our Usenet experts at XS News recommend the “SABnzbd”.

Error messages

We made a small list of common error messages you may receive when using our services. We recommend contacting our support, when you receive such reports frequently.

201: Server ready - no posting allowed

You are connected to our platform, but your account has no posting privileges. Some possible reasons:

  • Your account has been blocked.
  • Posting items is turned off for your account.
  • You are using one of our BLOCK products If we suspect that your account is being misused for spam (junk mail) or any illegal material, we block the posting feature on your account. If you think this is not justified, you can always contact our support department, after which we can undo the blockade.

411: No such newsgroup found

You have entered an invalid newsgroup. A newsgroup is a folder in which items are placed on a particular topic. Some possible reasons:

  • Typing error ('a.' Instead of 'alt. ').
  • Outdated group list on your computer.

430: Article not found

This error message is received when an article is not present on our servers. This can have multiple causes. The most common reasons are:

  • The post you are trying is out of our retention (1100) days.
  • Posting has been removed from our servers due to copyright infringement (Notice & Takedown request)
  • Posting is still in progress or hasn't started yet.

440: Posting not allowed

We do not allow you placing something on our platform. The reason for this error corresponds to the explanation under the heading '201 server ready - no posting allowed'.

441: Posting failed

We try to keep our services available 24/7 for you; unfortunately this does not always go well and this error is shown. Please contact our support department, so we can solve the problem.

482: Account Expired

You will receive this message when:

  • Your account has expired
  • You don't have an active account at the moment
  • Your payment didn't come through yet You can renew your account on MYXSNEWS. Once the payment has been made, your account will be active again.

482: Account reached download limit

You will receive this error message when you have reached the data volume of your BLOCK account. You can add new data volume to your account on MYXSNEWS.

482: Account suspended

When you receive this error message your account has been blocked / suspended. This can have multiple causes:

  • Your account has been suspended due to a failed payment or a charge back. Once the payment has been made the suspension will be lifted automatically.
  • Your account has been suspended due to abuse from your account. Please contact our support department.

482: Too many connected hosts for your user

Account sharing is not allowed with your subscription. When you receive this message it means that there are already connections made from a different location. Once the remote connections are closed, you can use your account from your current location.

482: Too many connections for your user

You have exceeded the maximum amount of connections that are allowed for your subscription. Make sure that the connection limit is set properly in your server settings.

  • BASIC: 8 connections
  • PRO: 20 connections
  • ELITE: 30 connections

Keep in mind that when you use multiple programs you should divide the connections evenly.

482: Username or password incorrect

When you receive this error message your username or password is incorrect.

  • When you have used copy&paste, make sure that you don't accidentally added an extra blanc/space.
  • You can request your login details on our MYXSNEWS.

Technical issues

If you have these problems it is usually a faulty configuration on your computer. It is advisable to contact our support department, when this happened.

Socket Error: 10013

Your newsreader may be blocked by your firewall / virus scanner.

What you can try:

  • Make sure, your newsreader has sufficient system privileges to make connections to the Internet.
  • Make sure your antivirus / firewall program is not blocking your newsreader.

Socket Error: 10038

There is a technically issue, which is caused by your newsreader itself. What you can try:

  • Reinstalling the newsreader.
  • Try another newsreader.

Socket Error: 10050 (network is down)

There is no stable internet connection available. Please check your internet connection.

Socket Error: 10051 (Network is unreachable)

The reason for this error corresponds to the explanations under "Socket Error: 10050 (network is down)".

What you can try:

  • Make sure your antivirus / firewall is not blocking your newsreader.
  • Verify that your DNS settings are correct.

Socket Error: 10060 (Connection timed out)

Your newsreader attempted to connect to our service, but this was unsuccessful. This usually happens in problems between your computer and the internet. It is advisable to contact our support department.

Socket Error: 10061 (Connection refused)

The connection is refused by us. This usually happens because you have entered a wrong port. In doubt, please contact our support department.

Socket Error: 10062 (Cannot translate name)

Your newsreader cannot resolve the hostname 'reader.xsnews.nl' to an IP address. If this error occurs, please check, if the hostname in your newsreader equals "reader.xsnews.nl. Also check that your DNS settings are correct.

Socket Error: 11001 (host not found)

Your newsreader cannot resolve the hostname 'reader.xsnews.nl' to an IP address. The reason for this error corresponds to the explanations under "Socket Error: 10062 (Cannot translate name)".

Socket Error: 11004 (Valid name, no data record of requested type)

Your newsreader cannot resolve the hostname 'reader.xsnews.nl' to an IP address. The reason for this error corresponds to the explanations under "Socket Error: 10062 (Cannot translate name)".